The Resource Group is an established provider of Contact Centre recruitment services to clients and candidates throughout central Scotland. With one of the largest dedicated teams in the sector we are exceptionally well placed to deliver the highest standards whether you are looking for a new job or you need staff for your centre. The Resource Group has been supplying staff in this sector for many years and can count major employers as clients including exclusive and preferred supplier agreements. We have vacancies with small specialist centres through to some of the best known household names. Position - Inbound Insurance Sales Executive x 10 Location - Glasgow City Centre Salary - £14500 progressing to £16500 Hours - Flexible between 8am and 8pm, Monday to Friday 1 Saturday per month, 9am -12.30pm Bonus - OTE 25% This unique city centre and yes it's GLASGOW CITY CENTRE role is currently looking for a specialist candidate to join an extremely experienced and settled team. An opportunity of this kind only comes round once a year (last recruited 06/2009) and for the successful candidate it means that a career is forthcoming as career progression is really the only attrition for this contact centre. Want to know more, read on, apply now or call me (01415664963) Work Output: • Receive/make calls and covert sales leads/enquiries ensuring maximum value is delivered • Develop and maintain product knowledge • Identify and maximise cross-selling opportunities • Maintain an excellent level of customer service to assist with the retention of business and repeat business • Achieve sales targets • Achieve strike rate/conversion targets • Receive relevant internal licensing • Achieve cross selling targets • Systems updated accurately and efficiently • Achieve coaching results Training & Competence: • Adhere to training and competence standards required • Adhere to and comply with policy and industry changes • Updated learning log • Coaching results • Audit results • Product knowledge • Compliance and FSA requirements: Comply with internal and external regulations: • Coaching results • Audit results • Breaches register • Customer feedback Key Working Relationships: • Interdepartmental relationships • First contact team • Team leader / Deputy team leader Qualifications: YOU MUST HAVE A MINIMUM OF - 5 standard grades/GCSE's (or equivalent), including English and Maths at grade 3/C or above - THIS IS NOT NEGOTIABLE Experience: Telephone sales experience within a financial / insurance based contact centre would be advantageous. Benefits: • Large, well established, expanding organisation - c. 3,000 staff in 150 office countrywide, with a turnover in excess of £1bn • Value-driven • Professional • Friendly atmosphere • Modern, state of the art environment • Encourage and support professional development • Comprehensive training programme • Contributory retirement benefit scheme • Staff discounts on company products • Excellent city centre location, easily accessible by public transport • Regular team and company incentive schemes As mentioned please call me for any further questions or to book yourself in for an immediate interview. Scott Ferris - 01415664963 Position - Customer Services Executive Location - Glasgow City Centre Salary - £14500 + Bonus Hours - Rotational Shift patterns 5 days from 6 Bonus - 25% I need a fantastic customer services consultant, the type that knows the ins and outs of call ownership and has the ability to handle calls first time without the need to pass on. DO YOU KNOW ANYONE OR ARE YOU THE PERSON WE NEED? Further to my list of requirements above believe it or not we need just a tad more! 2 years customer services experience 5 standard grades at grade 3 / C or above or equivalent with Maths and English included Computer literate Ability to work to quality targets A courteous manner A willingness to undertake training to enhance and accelerate performance Excellent communication skills. After that list you may want to know what you are going to get for this? Well let's see: An organisation that believes in QUALITY for customers (not quantity) A unit to work in that has BELOW 4% attrition A highly competitive basic salary with excellent room to progress A superb working environment There is much much more available within this role and you only need to apply to find out more! Do you want a tad more information? Your future employers Customer Service Department is responsible for providing after-sales care for their existing insurance customers. Predominately an inbound call environment, their objective is to provide a ‘one-stop-shop' service for their customers. You are encouraged to spend as long as is needed to resolve the customer's enquiry and to ensure they have the appropriate insurance cover for their needs. This approach has helped maintain customer retention rates close to 90% as well as staff attrition to below 4%. You will deal with a wide range of different types of enquiries, including giving general advice, making alterations to existing policies and taking payments. The department is split into teams of no more than 10 Customer Service Associates who are supported by a Team Leader and Deputy Team Leader. The department also has a Department Coach who is responsible for delivering group training and any individual coaching needs to help you achieve your goals and support you during your induction program. There are no call length targets. Instead you'll find the quality product portfolio and unique tailored approach means their customers actually want to talk to you. You will be offered competitive starting salaries, comprehensive training programmes and regular team and company incentives. If you work in a client-facing role then you also have the potential to earn up to 25% monthly performance bonus. There's also a contributory pension scheme. Call Scott on 01415664963 Email me at scott.ferris@trgrecruitment.net Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.